let's meet sam...

Sam joined Levland Ltd in 2021 and truly puts the “family” in “family business” as Simon’s nephew – though they’re often mistaken for brothers, much to Sam’s dismay!

His professional career began in the B2B telecommunications industry, starting as a customer service agent in the fast-paced call centre environment of Pipex Ltd at the fresh-faced age of 19. He quickly progressed into team leadership, gaining valuable experience in customer service before moving into the corporate realm – handling end to end setup, provisioning, and support. His approach to business has always combined technical expertise with a customer-first mindset. His journey through IT and communications, shaped by the rapid advancements of major providers, ultimately empowered him to climb the leadership rungs of the corporate ladder, up to the role of Service Operations Manager at Daisy Corporate Services.

Well-acquainted with KPIs, SLAs, Costa runs, late nights, and little sleep, Sam takes pride in delivering outstanding service. Having worked with major private corporations, public sector contracts, and small businesses alike, he understands the diverse needs of every client.

After almost 15 years in the industry, shifting from his much-loved world of telecoms – landlines, PBX, mobile masts, 2G/3G/4G, SIMs, and DSL – to Assistive Technology Engineering was quite the leap into the unknown. It meant swapping his desk, lattes, and coconut hand balm for real tools and hands-on work in the construction industry. Despite the drastic change, the timing felt right in 2021, and Sam took to the challenge like a duck to water!

Since joining Levland Ltd, Sam has achieved his City & Guilds diploma and NVQ in automated door surveying, assessment, design, installation, and maintenance, certified to BS EN 16005. He has rebuilt the company website, mastered door automation, installed CCTV systems, developed networks, configured lighting control systems, deployed AV solutions, created bespoke app-controlled systems, and much more.

Sam is incredibly proud of his work and will always go the extra mile to find, design and implement solutions for his customers. He carries an infectious sense of humour and will usually be found at his happiest with “Scooby Snacks” and a “posh coffee” in hand (certain old habits are difficult to break!)

As Operations Manager, Sam collaborates with industry professionals and customers to design, budget, and install complete assistive technology solutions. He works alongside the Directors to shape the future of the business while managing day-to-day operations. He still actively participates in installations – a role he remains proud of. The job has its challenges, but with a solid team behind him, Sam wouldn’t want to be anywhere else!

Sam’s musings:
“Every day is a school day.”
“If it ain’t broke… don’t fix it!”
“What’s the worst that can happen?”
“It would be rude not to!”
“Mine’s with milk, no sugar.”